Overview
Housekeeping
Training Programme
Our on-site housekeeping training is crafted for high-end hospitality properties, blending theory with hands-on practice and interactive activities. The programme focuses on building confident, detail-oriented and efficient teams while fostering strong team engagement to ensure consistent, high-quality guest experiences
What we cover:
Luxury Lodge Standards
Understanding guest expectations and delivering seamless, high-end service
Cleaning & Presentation
Professional cleaning routines, bed-making, turndown service and room aesthetics
Laundry & Linen Care
Stain removal, fabric handling, folding techniques and presentation standards
Room Setup & SOPs
Step-by-step training on room prep, bathroom presentation and special guest touches
Guest Interaction
Professional etiquette, privacy and anticipating guest needs
Body Mechanics & Hygiene
Safe movement techniques, personal grooming and uniform standards
Teamwork & Communication
Engaging team-building activities that challenge teams to think, solve problems together and strengthen collaboration
Pest Awareness & Prevention
Identifying and managing common lodge pests with proactive housekeeping practices
Inspection & Quality Control
Using checklists and peer reviews to ensure consistent room standards
Creative Challenges
Fun activities like towel art, mystery stains and VIP room setups to reinforce learning
Closing & Consolidation:
Training Review
Organisation of all training resources and checklists for future use
Feedback Report
A post-training summary with key observations, strengths and recommended follow-ups
Final Remarks & Celebration
Motivational close-out session with trainers and management, followed by a team celebration
Visible Results
Your housekeeping team will walk away empowered, aligned and ready to deliver consistent, high-touch service that enhances every guest stay