Overview
Spa & Therapist
Training
Our spa training programme focuses on building strong foundational skills, advanced techniques, and exceptional guest service to ensure a world-class spa experience. The training is hands-on, practical and tailored to your property’s needs
What we offer:
Massage Techniques & Body Mechanics
Covering everything from core techniques like effleurage and petrissage to advanced skills including deep tissue work and trigger point therapy
Guest Experience & Service
Building rapport, personalizing treatments, upselling spa services and creating a relaxing environment
Spa Setup & Aesthetics
Room presentation, ambiance, lighting, scents and spa workflow optimization
Self-Care for Therapists
Injury prevention, posture and managing therapist wellbeing
Client Care & Communication
Anticipating guest needs, handling feedback and complaints professionally
Team Building & Collaboration
Encouraging teamwork and consistency in service delivery
Final Review & Certification
Skills assessments, feedback sessions and certificates of completion
Closing & Consolidation
Training Review
Organisation of all training resources and checklists for future use
Feedback Report
A post-training summary with key observations, strengths and recommended follow-ups
Final Remarks & Celebration
Motivational close-out session with trainers and management, followed by a team celebration
Visible Results
Your spa team will gain refined techniques, improved guest engagement, and the confidence to deliver a seamless, personalized spa experience that elevates your brand.