Overview
Front of House
Service Training
Our FOH training gives your team the skills, confidence, and professionalism to create memorable guest experiences in your setting. It’s practical, interactive and tailored to fit the way your operation works
What we cover:
Personal Hygiene & Grooming
Hand hygiene, uniform care and personal presentation
Professionalism at Work
Punctuality, respect, attitude and workplace conduct
Guest Service Excellence
Delivering thoughtful, attentive service that exceeds expectations
Etiquette & Guest Care
Addressing guests by name, showing empathy and handling complaints gracefully
Communication & Body Language
Verbal and non-verbal communication, active listening and service confidence
Dealing with difficult guests & handling complaints
Managing challenging behavior calmly while responding to feedback with empathy, professionalism and effective solutions
Food Hygiene & Safety
Preventing contamination and maintaining safe food handling standards
Service Standards & Mise en Place
Table settings, waiter station setup and pre-service preparation
Order Taking & Serving
Best practices for accurate, professional order taking and service delivery.
Clearing & Dessert Service
Efficient clearing techniques and polished dessert presentation
Menu & Drinks Knowledge
Understanding dishes, ingredients and drink options to engage confidently with guests
Barista & Coffee Making
Coffee origins, espresso basics, milk texturing and latte art with practical drink preparation sessions
Communication in Service Settings
Strengthening communication across teams and with guests through real-time scenarios
Final Assessment & Awards
Evaluation of performance, constructive feedback and a closing recognition ceremony to celebrate growth
Closing & Consolidation:
Training Review
Organisation of all training resources and checklists for future use
Feedback Report
A post-training summary with key observations, strengths and recommended follow-ups
Final Remarks & Celebration
Motivational close-out session with trainers and management, followed by a team celebration
Visible Results
Your FOH team will be equipped to deliver polished, professional and personalised service that elevates the guest experience - consistently and confidently.